Frequently Asked Questions About Traveling in Switzerland

Are there different prices for children?

Yes, children under 16 years pay a reduced price and babies under 3 years old are free.

Do all tours start from Lucerne?

We are based in Lucerne and all our tours start from here. If you like to start from somewhere else please get in contact with us and we will organize the transfer or adjust the itinerary of the tour.

Can I change the itinerary?

Absolutely, we can either adjust the existing itinerary or create a completely new one that will be tailored to your desires. Explore our Custom Tours in Switzerland option to learn more.

Are the tours with public transport or a private car?

It really depends what is more convenient for the specific tour. It is always written in the tour description, and in the multi day tours it will be a mix of public transport and private car or minivan.

Who will be my guide?

We have a small carefully selected team of professional tour guides who are located in Lucerne and look forward to give you the best time on your tour.

Do I have to pay a deposit?

All Day tours are booked directly with the full price, so there is no deposit. For multi day tours a non-refundable deposit of 10% will be required as well as for customized tours.

We are more than 6 people; can we still book a tour?

Absolutely, please reach out to us and we create a trip for you and your group.

Do you also book hotels?

We will send you hotel recommendation according to what you are looking for, and help you with everything we can, but we don’t do hotel bookings.

Are the tours only in English?

Roberto speaks English, German, Italian, Spanish and Portugese, let me know if you prefer any other than English.

What is the cancellation policy?

For day tours:
Full payment without deposit.
If your cancelation is:

  • More than 7 days prior to the tour: 100% refund
  • Between 6 days – 2 days prior to the tour: 50% refund
  • Less than 48 hours prior to the tour: no refund

For multi day tours:
The booking is made, once the 10% non-refundable deposit has been received.
If your cancelation is:

  • More than 60 days prior to the tour: 100% refund
  • Between 59 days – 30 days prior to the tour: 50% refund
  • Less than 30 days prior to the tour: no refund

Looking to learn more?

Get in touch using the form below.