Frequently Asked Questions About Traveling in Switzerland

Yes, children under 16 years pay a reduced price and babies under 3 years old are free.

We are based in Lucerne and all our tours start from here. If you like to start from somewhere else please get in contact with us and we will organize the transfer or adjust the itinerary of the tour.

Absolutely, we can either adjust the existing itinerary or create a completely new one that will be tailored to your desires. Explore our Custom Tours in Switzerland option to learn more.

It really depends what is more convenient for the specific tour. It is always written in the tour description, and in the multi day tours it will be a mix of public transport and private car or minivan.

We have a small carefully selected team of professional tour guides who are located in Lucerne and look forward to give you the best time on your tour.

All Day tours are booked directly with the full price, so there is no deposit. For multi day tours a non-refundable deposit of 10% will be required as well as for customized tours.

Absolutely, please reach out to us and we create a trip for you and your group.

While we don’t book hotels or flights directly, we’re happy to provide personalized hotel recommendations based on your preferences and assist with travel planning wherever possible.

Our tours are mainly conducted in English, but we’re happy to accommodate German, Italian, Spanish, or Portuguese upon request. Just let us know your language preference when you book, and we’ll do our best to tailor the experience for you.

For day tours:
Full payment without deposit.
If your cancelation is:

• More than 7 days prior to the tour: 100% refund
• Between 6 days – 2 days prior to the tour: 50% refund
• Less than 48 hours prior to the tour: no refund

For multi day tours:
The booking is made, once the 10% non-refundable deposit has been received.
If your cancelation is:

• More than 60 days prior to the tour: 100% refund
• Between 59 days – 30 days prior to the tour: 50% refund
• Less than 30 days prior to the tour: no refund

Some of our tours include meals, while others offer flexibility for you to explore local dining options. Specific inclusions are detailed in each tour description or custom itinerary.

We recommend wearing comfortable clothing and shoes suitable for the day’s activities. Your guide will inform you in advance if any additional items are needed.

To ensure availability, especially during peak travel periods, we suggest booking as early as possible to secure your preferred dates and experiences.

While some tours may include light hiking or moderate activity, we can tailor most experiences to suit your comfort and fitness level.

Yes, we’re happy to accommodate dietary preferences or restrictions with advance notice – just let us know during the booking process.